Position title
Team Lead
Description
Sales/Customer Operations is responsible for managing a high-performing team that drives sales conversions and ensures exceptional customer service. This role demands strong leadership, process optimization, and the ability to motivate and mentor team members to meet business goals.
Responsibilities
- Lead, coach, and manage a team of sales/customer service executives
- Monitor daily operations and ensure adherence to SLAs and KPIs
- Drive sales targets and customer satisfaction metrics
- Conduct regular performance reviews and feedback sessions
- Resolve escalated customer issues with professionalism and urgency
- Collaborate with cross-functional teams to improve processes and service delivery
- Analyze team performance data and implement improvement strategies
- Organize training sessions to upskill team members
- Report operational insights to senior management
Qualifications
- Bachelor’s degree in Business, Marketing, or related field
- Prior experience in sales/customer operations leadership
- Experience in BPO, telesales, or service delivery environments preferred
Skills
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Sales acumen and customer service orientation
- Proficiency in CRM and ticketing tools
- Analytical mindset with problem-solving skills
- Ability to work under pressure and meet deadlines
Hiring organization
Top MNCs
Employment Type
Full-time
Job Location
Bengaluru
Experience
2 to 5 years
Base Salary
₹40000-₹50000 Per month
Date posted
September 15, 2025
